Shipping policy

Delivery Process and Returns

All orders are typically processed within 24 to 72 hours,Once your order has been dispatched, estimated delivery times are as follows:
🌟USA & Canada: 5-7 business days
🌟Australia & New Zealand & UK:7-12 business days
🌟Custom kits: Add 2-3 extra days

Shipment and Tracking
Once your order has shipped, you will receive a confirmation email with your tracking information. The tracking link allows you to monitor the status of your package throughout its journey.

Multiple Shipments and Tracking Numbers
When shipping from our workshop,  we might consolidate two canvases into one box. This approach not only saves space but also allows us to ship all your products in a single parcel, thereby minimizing the risk of orders getting lost in transit.

Unforeseen Delays
Although we make every effort to meet delivery timelines, certain circumstances beyond our control, such as extreme weather conditions, customs clearance delays, or transport issues, may impact delivery times. Rest assured, we maintain regular communication with all carriers to monitor and address any potential delays.

Lost Packages
In the unlikely event that your tracking information indicates no updates for more than a week and the package appears to be lost during transit, please contact our customer support team. All orders are monitored by our logistics team on a daily basis. In case of lost package during transit, we will promptly reship your order at no additional cost to you.

Undelivered Packages
If your package status is "delivered" but you haven't received it, please notify us promptly. If a carrier's delivery attempt fails due to your absence, your package might be at the local post office. It's crucial to collect your package swiftly to prevent returns. Please be informed that we can't refund orders that are delivered by the carrier but uncollected. For packages returned due to incorrect or incomplete addresses, any redelivery fees will be the customer's responsibility. While we strive for secure deliveries, we can't replace packages stolen post-delivery. Please ensure someone is available for receipt to reduce such risks.

Holiday Orders
During peak holiday seasons, shipping carriers may experience higher volumes, leading to possible delays. To ensure timely delivery, we recommend placing holiday orders in advance.

Customer Support
At ArtisanUni, customer satisfaction is our top priority. If you have any questions or concerns regarding your order's shipping status or encounter any issues, please feel free to reach out to us directly at support@artisanuni.net. We will make every effort to respond to your inquiries within 24 hours.

Our dedicated team is committed to delivering your orders promptly and efficiently. Should you require further assistance or have any inquiries, please do not hesitate to contact us.

Undeliverable Countries

 

Thank you for choosing ArtisanUni, and we sincerely appreciate the trust you have placed in us.

The ArtisanUni Team